Who receives help? Counselling and ethnic background of help seeking students

In a study including 6.000 HEI staff of US institutions showed that the name of the person seeking advice was an advantage as long the name suggested that the person was a white man. Names suggesting female persons of chinese origin were the most disadvanteged when it came to calling back and giving helpful advice. This was true especially at private institutions, but for all fields of study.
The Bias for White Men, by Scott Jaschik, on InsideHigherEducation.

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